Shipping Policy

Welcome to KIKIMORA! We are delighted to have you as our valued customer. Please take a moment to review our shipping policy to ensure a smooth shopping experience.

Processing Time

Orders are processed and shipped within 1-2 business days of the order placement. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Times

We offer the following shipping options:

• Standard Shipping: Takes 5 -10 business days for delivery.
• Express Shipping: Takes 4 - 8 business days for delivery.

Shipping rates are calculated at checkout based on the weight of your order and the selected shipping method.

International Shipping

Currently, we only offer international shipping to select countries. International shipping rates and delivery times vary. Please check the shipping options at checkout for more details.

Please note that customs duties and taxes may apply to international orders, and customers are responsible for any additional fees imposed by their country's customs regulations.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment by clicking on the provided link.

Shipping Restrictions

We regret that we are unable to ship to P.O. boxes. Please provide a physical address for shipping.

Delayed or Lost Shipments

While we make every effort to ensure your order is delivered on time, we cannot be held responsible for delays caused by unforeseen circumstances such as severe weather conditions, natural disasters, or carrier service interruptions. If you believe your order is lost or significantly delayed, please contact our customer service team for assistance.

Order Changes and Cancellations

Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before confirming your purchase. If you have concerns, please contact us as soon as possible, and we will do our best to assist you.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at kikimora@videotron.ca or call us at 8197252500

Thank you for choosing KIKIMORA.